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Creating Customer Delight: The How and Why of Customer Relationship Management (книга)

Creating Customer Delight: The How and Why of Customer Relationship Management
Автор: Rakesh Seth
Оригинал издан: 2005

«Creating Customer Delight: The How and Why of Customer Relationship Management»книга 2005 года.

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«Book Description'A truly insightful book laced with numerous examples… The host of practical insights, meticulously documented, will resonate very well and should push one to soul search on the way on is handling one's customers» — Lloyd…»

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