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Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (книга)

Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer
Автор: William B. Martin
Оригинал издан: 2000

«Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer»книга 2000 года.

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«The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your…»

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