Customer-Driven Services Management (книга, ????)
Customer-Driven Services Management | |
Автор: | S Balachandran |
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Оригинал издан: | 2004 |
«Customer-Driven Services Management» — книга 2004 года.
Содержание |
Содержание
От издателя
«Book DescriptionIntense competition in the rapidly growing global market has given rise to a need for superiority in services. Indian customers now demand world-class quality and efficiency, and companies that can provide this consistently will gain…»