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Customer-Driven Services Management (книга, ????)

Customer-Driven Services Management
Автор: S Balachandran
Оригинал издан: 2004

«Customer-Driven Services Management»книга 2004 года.

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«Book DescriptionIntense competition in the rapidly growing global market has given rise to a need for superiority in services. Indian customers now demand world-class quality and efficiency, and companies that can provide this consistently will gain…»

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