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Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day (книга)

Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day
Автор: Michael D. Basch
Оригинал издан: ????

«Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day»книга ???? года.

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« Many people have written about creating customer-centered organizations. Michael Basch actually did it--better than anyone else. He was the co-founder of Federal Express, and the VP of Sales, Marketing and Customer Service. He built the systems,…»

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