Поиск
На сайте: 567998 статей, 285524 фото.

Delivering Quality Service: Balancing Customer Perceptions and Expectations (книга)

Delivering Quality Service: Balancing Customer Perceptions and Expectations
Автор: Valarie A. Zeithaml
A. Parasuraman
Leonard L. Berry
Оригинал издан: ????

«Delivering Quality Service: Balancing Customer Perceptions and Expectations»книга ???? года.

Содержание

Содержание

От издателя

«Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors,…»

Рецензии

См. также

Ссылки