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Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success (книга)

Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success
Автор: Leonard L. Berry
Оригинал издан: 2003

«Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success»книга 2003 года.

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«In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. This wise and inspiring book by Leonard Berry, our leading service expert, moves far beyond his pioneering work in…»

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