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Foundations of Service Level Management (книга)

Foundations of Service Level Management
Автор: Rick Sturm
Wayne Morris
Оригинал издан: 2000

«Foundations of Service Level Management»книга 2000 года.

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« Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies…»

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