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Fundamentals of Customer-Focused Management: Competing through Service (книга)

Fundamentals of Customer-Focused Management: Competing through Service
Автор: Joby John
Оригинал издан: 2003

«Fundamentals of Customer-Focused Management: Competing through Service»книга 2003 года.

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«Book DescriptionCustomer-orientation, customer-centricity, and customer relationship management (CRM) are not new concepts or practices. But information technology has unleashed tremendous opportunities in dealing with a customer and in creating…»

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