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Hotel Butlers: The Great Service Differentiators (книга)

Hotel Butlers: The Great Service Differentiators
Автор: Steven M. Ferry
Оригинал издан: 2005

«Hotel Butlers: The Great Service Differentiators»книга 2005 года.

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«Book DescriptionAsk Not What The Butler Did, But What He Can Do For You We all know the cliche from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed…»

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