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Improving Service Quality: Achieving High Performance in the Public and Private Sectors (книга)

Improving Service Quality: Achieving High Performance in the Public and Private Sectors
Автор: Michael E. Milakovich
Оригинал издан: ????

«Improving Service Quality: Achieving High Performance in the Public and Private Sectors»книга ???? года.

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«Organizations are struggling to improve customer-focused quality in today's highly competitive domestic and global markets. Better design, implementation, and daily management of quality improvement strategies is essential for survival. Quality…»

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