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Managing Customer Value: Creating Quality and Service That Customers Can See (книга)

Managing Customer Value: Creating Quality and Service That Customers Can See
Автор: Bradley T. Gale
Robert Chapman Wood
Оригинал издан: ????

«Managing Customer Value: Creating Quality and Service That Customers Can See»книга ???? года.

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« Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to «conformance to technical standards," according to quality expert Bradley Gale. While some have ventured a step…»

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