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Managing the IT Services Process (книга)

Managing the IT Services Process
Автор: Noel Bruton
Оригинал издан: ????

«Managing the IT Services Process»книга ???? года.

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« Managing the IT Service Process is the first book of its kind to recognize the truth of IT Service delivery. It takes the overall view of the service management process and links together the elements of service level management, systems…»

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