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Performance Analysis and Optimization of Inbound Call Centers (книга)

Performance Analysis and Optimization of Inbound Call Centers
Автор: Raik Stolletz
Оригинал издан: 2003

«Performance Analysis and Optimization of Inbound Call Centers»книга 2003 года.

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«Book DescriptionThe focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of…»

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