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SERVICE BREAKTHROUGHS: CHANGING THE RULES OF THE GAME (книга)

SERVICE BREAKTHROUGHS: CHANGING THE RULES OF THE GAME
Автор: James L. Heskett
W. Earl Sasser
Christopher
W.L. Hart
Оригинал издан: ????

«SERVICE BREAKTHROUGHS: CHANGING THE RULES OF THE GAME»книга ???? года.

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« What Do Citicorp, UPS and Marriott have in common? They are «breakthrough» service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find…»

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