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The Big Book of Customer Service Training Games (книга)

The Big Book of Customer Service Training Games
Автор: Peggy Carlaw
Vasudha Kathleen Deming
Оригинал издан: 1999

«The Big Book of Customer Service Training Games»книга 1999 года.

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Содержание

От издателя

«Because they're out there dealing with the public, frontline workers such as customer service representatives, salespeople, and technicians have the capacity to make a company look very bad… or very good. With the help of this creative collection…»

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