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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (книга)

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Автор: Keith Dawson
Оригинал издан: ????

«The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center»книга ???? года.

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«Providing comprehensive information on the business of customer call centers, this guide covers everything from choosing the best site to purchasing equipment to monitoring agents and measuring their productivity. New topics for this edition include…»

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