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The Service Pro: Creating Better, Faster, and Different Customer Experiences (книга)

The Service Pro: Creating Better, Faster, and Different Customer Experiences
Автор: Rick Tate
Оригинал издан: 2003

«The Service Pro: Creating Better, Faster, and Different Customer Experiences»книга 2003 года.

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«This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offerslessons…»

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