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Unleashing Excellence: The Complete Guide to Ultimate Customer Service (книга)

Unleashing Excellence: The Complete Guide to Ultimate Customer Service
Автор: Dennis Snow
Teri Yanovitch
Оригинал издан: 2003

«Unleashing Excellence: The Complete Guide to Ultimate Customer Service»книга 2003 года.

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От издателя

««Customer Service» is not a lost art -- but it surely needs to be rediscovered. With all the books that have been written on the subject, it is surprising how little solid insight has been really offered. That is why Unleashing Excellence stands…»

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