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When Customers Talk… Turn What They Tell You into Sales (книга)

When Customers Talk… Turn What They Tell You into Sales
Автор: T. Scott Gross
Оригинал издан: 2004

«When Customers Talk… Turn What They Tell You into Sales»книга 2004 года.

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«Book Description Survey of more than 100,000 consumers reveals how they want to be treated, and the way they want to buy. What do customers really want? Not all retailers are in the habit of listening when customers talk. They can do…»

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